[Resolved] Ibibo Group / Goibibo — money deducted but booking is still not confirmed | |
Hello there, This is mukesh dusane. I have booked a flight ticket for frankfurt to mumbai journey (Journey date: 26/04/2019). I booked this ticket at around 09:00 pm (German standard time). Now it is more than 12 hours, but it is still showing status as "booking in progress". The payment was already deducted from bank account, but i still have no updates regarding my booking. Was this information helpful? | |
Apr 21, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 13, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mukesh.dusane, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Assuring you best of our services. Regards, Team Goibibo Mar 13, 2019 Updated by mukesh.dusane Booking ID/payment ID (as showing in bank transaction) : VIN/WWW GOIBIBO/[protected]/[protected]/Email Id : [protected]@gmail.com Contact Number : [protected] Bank transaction image attached for reference.  Mar 14, 2019 Updated by mukesh.dusane The Booking ID is : RUA8WMKTU Verified Support Mar 19, 2019 Ibibo Group / Goibibo Customer Care's response Dear Mukesh.dusane, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLIANDcb65d[protected]. We checked account details and observed that our team already reverted with the closure, stating your ticket for travel commencing on 26 April 19 is confirmed and the ticket details have been mailed to your email ID registered with us. For any clarification, please revert on the Ticket #27141799. Assuring you best of our services. Regards, Team Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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