[Resolved] Ibibo Group / Goibibo — money deducted without ticket confirmation | |||
I booked railway tickets from raipur to bhopal, i did it three times my booking transaction ids are TRNAF5DDQHN12B, TRNAF5DDUAV9EY and TRNAF5DE8TDVY8 For all of them transactions, the money deducted from my account but my booking was not confirmed and i haven’t received any refund yet. Please look up to the issue. Kulbhushan Moryani [protected] Was this information helpful? | |||
Nov 12, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 11, 2018 Ibibo Group / Goibibo Customer Care's response Hi Kulbhushan, Greetings from Goibibo.com. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, as discussed over the phone we have checked and found that the refund has been processed on automation. The refund will be credited within 5-7 business days. Below are the refund screenshots for reference: Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] [protected] capture 1039.51 SUCCESS [protected]:02:09 [protected]:02:09 NA [protected] [protected] [protected] refund 1039.51 success [protected]:02:09 [protected]:30:48 30001082778276139360754 Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] [protected] capture 1039.51 SUCCESS [protected]:06:44 [protected]:06:44 NA [protected] [protected] [protected] refund 1039.51 success [protected]:06:44 [protected]:34:08 30001082778276139375380 Request ID PayU ID Bank Ref No. Action Amount Status Requested Time Success Time Bank ARN [protected] [protected] [protected] capture 1039.51 SUCCESS [protected]:22:44 [protected]:22:44 NA [protected] [protected] [protected] refund 1039.51 success [protected]:22:44 [protected]:50:37 30001082778276139442867 For further queries feel free to write us. Assuring you best of our services. Regards, Team Goibibo. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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