[Resolved]  Ibibo Group / Goibibo — No help from GOIBIBO

Address:

Gurgaon, Haryana, 110043

Today i have booked flight ticket from GOIBIBO and by mistake i have booked a flight with wrong timing. Instead of afternoon flight i have booked a flight of morning for the same day. The ticket amount, flight company and the charges were same only the timing was different. I called GOIBIBO customer care for a solution with minimum charges. Finally i got solutions of rescheduling or cancellation and the cost of both were almost equivalent to my booked ticket amount. This is the solution they have given me. Both GOIBIBO and JET Airways were blaming each other's policies. After a long blaming discussion i have to leave my Rs 3800 booked ticket as it was and suffered a loss of the same full amount.

If a customer have done a mistake, these companies should help them instead of just making money. If we have to bear a loss of full booked amonut than what's the need of these companies if they can't do a minor modification.

Finally, I have booked a new ticket after that. Worst experience, not going to use or recommend GOIBIBO & JET Airways to anybody again...