Ibibo Group / Goibibo — no refund received no way to contact human for support

Address:

HNO-187 Scheme-10B Triveni Nagar Gopalpura Bypass Road Jaipur

I have booked air india ai 9687 flight from jaipur to agra for 24 august 2020 from goibibo app.

Booking id:
Gofldmtand42f4d[protected]

Flight got cancelled due to operational reasons. I have submitted refund request immediately on goibibo through app. However as mentioned by goibibo, no one has contacted me. When i looked into app, "cancelled status" changes to "completed trip". When i tried to reach contact support, its routed to gia bot and i see no option to contact on call support (Contact support not taking complaints and routing to app trips section), no email customer support and i have no way to track the progress or status of my cancellation request till date.

I tried to reach real human support but there is no option.

Kindly initiate the refund as the air india cancelled the flight for all passengers.

Attached documents for reference.