[Resolved] Ibibo Group / Goibibo — no response for the refund from goibibo

[Resolved] Ibibo Group / Goibibo — no response for the refund from goibibo

N Nikesh_it

Dear Team, I have booked a flight ticket on Goibibo to travel from Chennai to Doha on ****. My PNR (*). I changed my flight to 17th august directly with indigo for the same PNR and got the confirmation on the same. Due to change of date and fare difference Indigo airline refunded *** INR to Goibibo. But when I checked the same PNR on Goibibo it still shows old booking only. Also I got the confirmation from Indigo stating that amount is refunded to Goibibo but so far there wasn't any communication from Goibibo. I have searched a lot for a mail id to write to, couldn't find any answers from Goibibo for my refund. Requesting your support to avail my refund ASAP as this is pending for long time. Nikesh Jayakumar Was this information helpful? No (0) Yes (0)
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 13, 2019 Ibibo Group / Goibibo Customer Care's response Dear Nikesh_it, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 247 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Nikesh_it, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 247 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo
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