[Resolved] Ibibo Group / Goibibo — non-refund

Kapilct

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400053
Website:	www.goibibo.com

I had booked a ticket with goibibo in december 2017 for travelling on 19th feb 2018,
4 days before departure, the flight was cancelled.
Indigo agreed to refund full amount and cancelled the ticket on my request.
2 days later indigo confirmed they have given the credit to goibibo.
As of 13 march 2018, the amount is still not credited to me.
After umpteen follow-ups, the goibibo team keeps saying they have initiated the transfer and it takes 8-10 days for funds to be credited.

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Apr 13, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2018

Ibibo Group / Goibibo Customer Care's response Dear Customer,

Greetings from Goibibo,

We deeply regret the inconvenience caused to you, we would request you to directly write to [protected]@goibibo.com along with your booking ID or booking details.

We are unable to locate your booking as no booking details have been shared by you.

Please feel free to reach us for any future queries or concerns as we are just an email away from you.

Regards

Akshat Saxena

Customer Delight

Available from ( 2:00 PM to 11:00 PM )