Ibibo Group / Goibibo — non-refund for cancelled flights due to coronavirus pandemic

Address:

34, NEW KHAROL COLONY, OPP. TANK BUILDING, ST. NO. E, Udaipur, Rajasthan, 313001

We booked indigo return flight from udaipur to doha via hyderabad (1 stop), departing from udaipur on 19th feb 2020 and return from doha on 15th march 2020.

The return flight from doh-hyd of indigo was cancelled by indigo airlines, and for which goibibo needs to refund money but it has been more than 14 days and indigo status is refund under process, and no service request is being raised by goibibo neither any refund process notification is there, and no support from customer care, nobody picking phone.

Flight - 6e 1726
Ticket pnr — eml62k,
Last name - sultana

Desired resolution - refund process and credit to our bank account