Ibibo Group / Goibibo — non refund of amount pertaining to cancelled pnr jgwwtx

I have booked ticket for my family viz seema kumar singh and treaysh kumar for journey from mumbai to patna for the date 13 april 2020 having pnr jgwwtx through spice jet airlines. Due to lockdown because of covid-19 pandemic the flight got cancelled and booking too. The airline has made credit shell available which i don't need as my family is not planing to go any where till the situation revert backs to normal. Hence i have requested spice jet airline to refund the amount as per ministry of aviation guidelines. Hence, on 03 may 2020 the airline has refunded the amount. The amount is been held with goibibo agency and not credited back to my account. The customer care no. Are not responding nor able to register complaint throungh goibibo app. Kindly look into the matter.