Ibibo Group / Goibibo — Non-refund of cancelled flight due to COVID lockdown

My wife and I travelled to the US in March and could not use the return trip scheduled for April 2020 due to restrictions in international flight during the pandemic. The booking from Washington IAD to Nagpur, India, on Qatar Airways, through Goibibo. Booking reference -NJL6LC. Qatar Airways have informed that the refund will be done through the travel agency.

E-ticket nos: 157-[protected] & 157-[protected]. These were refundable tickets.

You are requested to kindly refund the amount at the earliest.
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