[Resolved] Ibibo Group / Goibibo — payment deducted but ticket not booked | |||
I booked a train ticket from my federal net banking and the amount was deducted from my account but the ticket was not booked Train name mahabodhi express sasaram to delhi Amount - 932.78 on 11 oct 2018 at 01:25:37 am Ref fn/shp/[protected]/[protected]/ibibo web p I had mentioned the possible details with date and reference number obtained from my mini statement Was this information helpful? | |||
Nov 12, 2018 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 12, 2018 Ibibo Group / Goibibo Customer Care's response Hi [protected]@gmail.com, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo. | |||
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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