[Resolved] Ibibo Group / Goibibo — payment deducted from my debit card and booking not confirmed; no response from customer care/helpline. | |
Payment deducted from my debit card but booking was not confirmed, later when i tried to contact customer service i got no response, neither from the toll free number nor from the email. 24*7 gocare support is a misnomer. Very much disappointed. Please help me get back my money Recipient's name: ibibo group private limited Transaction date: 10-apr-2019 Transaction amount: ₹6, 204.00 inr Your transaction id: 71s27548lv956741j Was this information helpful? | |
May 19, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 12, 2019 Ibibo Group / Goibibo Customer Care's response Dear Dawood Ibrahim Bhat, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. We tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check and validate the incident. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Apr 15, 2019 Ibibo Group / Goibibo Customer Care's response Dear Dawood Ibrahim Bhat, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo | |
 2 Comments | |
Comments
there is no booking id since booking was never confirmed. thanks to paypal for sharing the transaction details with me, , , that's all I am having with me.
atleast you bothered to reply me here, I am continuously calling on your customer helpline numbers but they are facing huge volume pf calls since days. I am not able to register my complaint at HELP menu of mobile app because my booking was never confirmed so I am not having any booking id.
Money was deducted from my debit card and successfully transferred to your account, please proceed the refund as soon as possible.
atleast you bothered to reply me here, I am continuously calling on your customer helpline numbers but they are facing huge volume pf calls since days. I am not able to register my complaint at HELP menu of mobile app because my booking was never confirmed so I am not having any booking id.
Money was deducted from my debit card and successfully transferred to your account, please proceed the refund as soon as possible.
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
1. Nobody has a duty to provide free assistance, which you named "help" and to execute job without the fair remuneration.
2. It is impossible to conclude regarding the validity and the outcome of the dispute completely,
following such indefinite text of your public complaint as
the payer has not attached the payment DOCUMENTS in full.
3. The complaint stating exact request, all requisites shall be addressed to the issuer of payment document:-
- the bank, or
- the merchant, or
- he operator of the site (agent).
4. Further, if the claim is not satisfied in full in 15 days max, the passenger can claim the loss via the district or the customers court of the state, where he or she is residing.
The expected expenses start from:-
- 100 or 2000 rupees for the filing of the claim before the customers or before the district court ;
- 4000 rupees for the assistance of the legal professional before the court,
Regards,
sr manger for ICAO / IATA irregulations matters
Aryan engineers Ltd
email < aryan(at)vivaldi.net >