[Resolved]  Ibibo Group / Goibibo — Payment Fraud with Hotel Booking

Address:ED-13, Biliya, Bapunagar, Bhilwara

Booking ID:HTLUB4U87C
I made a UPI Payment of 14959 for my booking through Scan and Pay from my ICICI bank IBiz application. My account has been debited about 30 minutes ago but the booking page didn't update and I have not received any message or email of confirmation. I am not showing any upcoming booking on the portal. Could you please provide a resolution asap?
+1 photos
Was this information helpful?
No (0)
Yes (0)
Aug 12, 2021
Complaint marked as Resolved 
I contacted them through Twitter. I got a response saying that they didn't receive payment. The payment was refunded after about 15 days.
Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Complaint comments 

Comments

I contacted them through Twitter. I got a response saying that they didn't receive payment. The payment was refunded after about 15 days.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Ibibo Group / Goibibo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    35%
    Complaints
    5115
    Pending
    0
    Resolved
    1767
    Ibibo Group / Goibibo Phone
    +91 12 4674 9000 [CEO]
    +91 92 1302 5552 [Goibibo]
    Ibibo Group / Goibibo Address
    5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
    View all Ibibo Group / Goibibo contact information