[Resolved] Ibibo Group / Goibibo — payment issue | |||
I am regular consumer of GOIBIBO. Recently I book a flight from Jodhpur to Bombay . This flight Ticket cost was Rs 3596. Booking ID was GOFLDANDf929d[protected]. While making payment of Rs 3569 online through SBI Bank netbanking. I pay Rs 3596 which was transferred to GOIBIBO vide transction ID [protected]IGAGILLQR1. At the time of booking flight ticket there was balance of Rs 3247 gocash+ in my GOIBIBO account. This amount also deducted from my gocash+ balance against flight booking. I lodge the complain earlier but following reply received: " In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to" I am enclosing pic of my bank statement, ticket detail & gocash+ deduction pic. Please arrange refund my gocash+ balance of Rs 3247 in my GOIBIBO account Was this information helpful? | |||
Jul 28, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vinod Kothyari, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 27, 2019 Ibibo Group / Goibibo Customer Care's response Dear Vinod Kothyari, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDANDf929d[protected]. Since this is the first complaint reported to Goibibo for the said issue, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28225933. Assuring you best of our services. Regards, Team-Goibibo | |||
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