[Resolved] Ibibo Group / Goibibo — payment transfer from bank account and ticket not booked and deny for refund

[Resolved] Ibibo Group / Goibibo — payment transfer from bank account and ticket not booked and deny for refund

N [email protected] from Bengaluru, Karnataka

I've booked the flight ticket using the goibibo mobile app and the payment is successful from the google pay. But still in their app booking status in progress and i've called them and convey query they told me your ticket will book soon. I've wait for 2hr but ticket was not booked and i've called again they are telling like we did not received the payment. I've checked with my bank the payment was transferred to upi: [protected]@hdfc but they still say that we did not received the payment. I've also attached the proff for the amount deducted from my bank account i kindly request to you to please help me. +1 photos Was this information helpful? No (0) Yes (0)
Jan 16, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Dec 10, 2018 Ibibo Group / Goibibo Customer Care's response Hi [protected]@gmail.com, Greetings from Goibibo.com. We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing. Please provide us with the following details: - • Correct Booking id or • E-mail id/Mobile Number used at the time of booking We await your response to get the matter checked at our end. Assuring you best of our services. Regards, Team Goibibo.
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