[Resolved] Ibibo Group / Goibibo — poor service
Momohds2 on Nov 7, 2018
Booking id - htlcjnwxnw.
1) we checked in after 2 hours ofcheckin time still room was not ready. This is what you can a gostay
2) intercom not working
3) i have been seeing aggresive replies to negative reviews by the hotel proving customers wrong all the time, which is sad. Or all customers who did not like the hotel are wrong. I do not think
4) so day 1 linen dirty karan informed
5) policies are very rigid in the hotel, prices very inflated look for option cheaper and better option available
Are you a pro hotel website? Just there to fool the customers - why do you promise gostay?
Complaint marked as Resolved Dec 12, 2018
[Nov 07, 2018] Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Verified SupportIbibo Group / Goibibo Customer Care's response, Nov 08, 2018
Greetings from Goibibo.com
We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have checked and found that our management team has worked on it and shared the stern feedback on this.
We do understand that you had to face a lot of trouble and we would make sure that such issues should not happen again.
We have already offered the best we can do.
Assuring you best of our services.
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