Ibibo Group / Goibibo — priya foods payment deducted. materials not received.

Address:

HOUSE # 9, PENSION PARA ROAD, BEHIND KARBI BHAVAN,. SILPUKHURI, DT. KAMRUP, Kamrup Metropolitan, Assam, 781003

Hi,
I have paid rs. 502.50 on line for priya pickles on priyafoods website
Order no. 85434 dt 19.02.2020
For which the amount has been debited from my account.
I have not received any order confirmation, nor the amount has been reverted back to my account,
When i called priya foods they asked me to place a fresh booking saying they have not received the payment. i guess the amount is stuck in the payment gateway so please initiate refund back to my account. Would appreciate if you can get this issue resolved asap!!! Payment details : bank : union bank of india, payment mode : net banking date : 19 feb. 2020.