Ibibo Group / Goibibo — reference booking not found at hotel - htlbl6tz6w

Address:

Hospital street,Nagrota Bagwan-HP, 176047

Sir/ madam

A confirmed booking was denied at hotel booked through go ibibo. Voucher attached
On complaining goibibo about this they assured to resolve the issue in 1 hour
We were assured of a call back in an hour and an alternate arrangement if required.

We were stranded for 5 hours. From 8pm 13/9/2019 to 1am 14/9/2019. No solution was provided throughout the nght of 13/9/2019

Goibibo resolved the issue after 14 hours at 10 am on 14/9/2019 by a refund
We do not consider it resolved

We have suffered great inconvenience due to the irresponsible act by goibibo

We were not told by goibibo whether to leave the hotel and find a new booking somewhere else.

Very very poor and negligent service by goibibo.

A refund is not the solution to this.
Kindly do the needful
Thanks
Rakesh nagpal
[protected]
Rakeshnagpal. [protected]@gmail.com