[Resolved] Ibibo Group / Goibibo — Refund amount is less

[Resolved] Ibibo Group / Goibibo — Refund amount is less

M Mohonac

Hi team, I booked a round trip ticket for myself and sreeraj on 16th feb 2020 for a travel to hanoi from kolkata and back dated 30th september to 10th october 2020 for ₹34419, pnr gq1ejr. However, the airline, indigo informed me that the flight is cancelled due to covid and the full refund will be processed to my original payment method. So i should get full refund but goibibo processed a refund of ₹16162 and that too vouchers. I tried to connect to goibibo through mobile app, website, facebook, messenger & twitter but no-one is contacting me and helping me. I connected with national consumer helpline and my complaint number is 211519. Please contact me ([protected]) and sort out my issue and even better if the refund for the full amount is issued and in my original payment method. Thanks Mohona chakraborty. +1 photos Was this information helpful? No (0) Yes (0)
Jul 17, 2020 Complaint marked as Resolved They have not contacted me or resolved my issue but still i want to close the case as I have logged it in other platform. If that doesn’t work I will come back here. Thank you. Ibibo Group / Goibibo customer support has been notified about the posted complaint. Jul 16, 2020 Updated by Mohonac How can my complaint be resolved?? Can someone from goibibo please call me Jul 17, 2020 Updated by Mohonac Updated complaint number for National consumer helpline is 2117400 Jul 17, 2020 Updated by Mohonac For the onward flight from Ccu to hanoi, i should receive 19478INR as thats what indigo is providing (screenshot attached) and for the return flight from Hanoi to CCU i should receive some amount. So the amount is definitely more than 16162( the refund amount i received from goibibo). I want the exact amount that i should be getting for this flight refunded to my original payment method[protected]=3316+ refund amount for return flight. Please someone from goibibo call me and settle the issue. Or refund the proper amount to the original payment method. Jul 17, 2020 Updated by Mohonac Close the complaint please, i have logged the complaint in other platform. I want this to be closed. Even though goibibo has not contacted me.
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