[Resolved] Ibibo Group / Goibibo — refund complaint

Kaajal2208

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560010
Website:	Goibibo

Hi team, i had recently booked train tickets from salem to mumbai in train # 11014 lokmanya tt exp for oct 11th under pnr [protected]. These tickets were cancelled on oct 6th but i am still awaiting for my refund of rupees 2515. I have tried calling the help desk and chatting via gohelp several times but haven’t got any update on my refund status. It’s more than a week now and i haven’t got any email also on my refund. Please look into this urgently and refund my money.

Was this information helpful?

No (0)

Yes (0)

Dec 12, 2018

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Oct 16, 2018

Ibibo Group / Goibibo Customer Care's response Hi Kaajal2208,

Greetings from Goibibo.com.

We apologize for the inconvenience. Please accept our sincere apologies for the inconvenience. Further, in reference to your complaint we have tried fetching details with the help of mobile number & e-mail id provided but, unable to retrieve any details so, while validating the issue we have found that a few important details are missing.

Please provide us with the following details: -

• Correct Booking id or
• E-mail id/Mobile Number used at the time of booking

We await your response to get the matter checked at our end.

Assuring you best of our services.

Regards,
Team Goibibo.

Oct 21, 2018

Updated by Kaajal2208 Booking ID is [protected]@gmail.com
PNR is [protected]
Mob is [protected].