[Resolved] Ibibo Group / Goibibo — refund for bus cancellation due to breakdown

[Resolved] Ibibo Group / Goibibo — refund for bus cancellation due to breakdown

S [email protected] from Mumbai, Maharashtra

Tried contacting goibibo regarding my refund but no one is responding. We tried calling but there is no number we can get connected for our bus travel complaint. Also there is no response on 24/7 helpline or chat option. We are higly pissed off with pathetic services. Our money is still pending for refund. We payed 8000 for AC Volvo bus from Bangalore to Goa and bus provided for travel was not Volvo and got breakdown just after 4 of journey and we had to travel by our own means as we had hotel and other bookings. Kindly take this request on priority and initiate my refund as soon as possible. Travel operator which was involved was Shayamala Travels from Bangalore. Below are the booking details. BOOKING ID: GOBUSANDf294db05cf Date : 17th April. Thanks Was this information helpful? No (0) Yes (0)
May 31, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 20, 2019 Ibibo Group / Goibibo Customer Care's response Dear [protected]@gmail.com, Greetings from Goibibo.com This mail is in reference to your booking id: GOBUSANDf294db05cf. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27542023. For any clarification, please revert on the Ticket #27542023. Assuring you best of our services. Regards, Team-Goibibo
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