[Resolved] Ibibo Group / Goibibo — refund for spicejet cancelled flight on 8th april 2019 | |
I have booked flight through goibibo on 8th april 2019 from delhi to ahmedabad but spice jet flight (Flight no sg8913) was cancelled its flight on that time. And i have demanded full refund inr 8120.00 for that flight and cancelled my flight on 21st march 2019. My pnr no is lbw4mg and contact no +91 [protected]. I have inquired airline for same and they replied that we have already paid refund to goibibio compny. But still no reply or mail from goibibo. So i want to know the status for any process. My email id is [protected]@gmail.com.
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Apr 29, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Mar 25, 2019 Ibibo Group / Goibibo Customer Care's response Dear hitarth1711, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDc530c[protected]. In reference to the concern you raised, please be informed that it is mandatory to contact Goibibo for all refunds, as the airline will not be able to refund your tickets booked at goibibo.com. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo ASAP to assist you further. Assuring you best of our services. Regards, Team Goibibo Verified Support Mar 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear hitarth1711, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDc530c[protected]. We checked account details and observed that our team already reverted with the closure, stating cancellation has been done with full refund post your consent over the call. Refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. For any clarification, please revert on the Ticket #27259466. Assuring you best of our services. Regards, Team Goibibo | |
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