Ibibo Group / Goibibo — Refund in bank account from gocash+

Hi, I booked air India express flight - IX 013 from coimbatore to Delhi for 15th December, 2020.

Booking ID is GOFLDMTANDED0C[protected]. Amount Charged INR 15584.0.

The flight was cancelled and the airlines informed that the money will be refunded back to the source of payment.

The money was refunded to me in the form of gocash+, which is definitely not the original source of payment.

Message received :
Greetings from GoIbibo!
We have an update regarding your Booking ID GOFLDMTANDED0C[protected].

We are pleased to inform you that refund of INR 14954 is successfully processed by converting the Refund Amount in the form of GoCash to your GoIbibo Wallet account. You will now be able to utilise the amount for making any future booking on our website and app.

- GoCash does not expire enabling you to utilize the amount whenever you want to.

- GoCash can be applied completely on any booking such as flights, hotels, holidays, cabs and bus.

Thank you for being our valued customer.

Look forward to your continued patronage.

Regards,
Team GoIbibo

When i check in the App, it says in the information section that the money received via cancellation can be transferred to my bank account but i do not see any such option in the App.

This is misleading, when I click on the withdraw icon it redirects to the bot chat page which is of no use.

There is no in person customer support available which is pathetic service offered by ibibo.

Can i get some assistance to get my money transferred to my bank account from this app.