Ibibo Group / Goibibo — Refund not attempted and credited.

Manab Chatterjee

Address:

India

Hello, My name is Manab Chatterjee. I am a regular customer of Goibibo. I booked a Go Air flight through Goibibo. PNR Number is YBRFTD
The flight was on 14th Feb 2021. But the flight was cancelled by Go Air .The booking got cancelled on 6th January 2021 and they refunded the money back to Goibibo. I had to inform Goibibo about the same and they also got the confirmation from Go Air regarding the cancellation of the flight. From 21st January 2021, Goibibo is showing that the refund transaction was failed due to technical issue and they are looking into it.The refund was supposed to be credited to my account on 21st January 2021. From last two weeks I have been trying to contact Goibibo customer care regarding the refund but they are not responding. Today is 26th February 2021 and the money has still not being refunded to me. This kind of behaviour is not at all expected from a agency like Goibibo. I need the refund immediately. Please do the needful.

+1 photos

Was this information helpful?

No (0)

Yes (0)

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Apr 24, 2021

Updated by Manab Chatterjee It has been 56 days since the time I registered this complaint. There is still no response from the goibibo team. They are not responding to any mails and not taking any calls. All the information is provided already. Please forward this complaint again. I still haven't received my money from them. Kindly do the needful. I want my money back.