Ibibo Group / Goibibo — Refund not being processed

I have aN Indigo flight that I had booked though goibibo and then rescheduled using the same platform. Pnr: KRYH6R

Date flight was rescheduled: 11th May, 2021

However, the refund amount of Rs 1740 was never credited to my account. All I have is an email with subject: "Reference No.[protected] : GOFLDMTANDC[protected]".

Screen shot if the conversation with support team of goibibo and confirmation that I am eligible for the refund is attached. Also attaching the latest follow up email where I am not receiving any respobse in this.
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Ibibo Group / Goibibo customer support has been notified about the posted complaint.
Jun 07, 2021
Updated by Zubin Taha
My issue is still not resolved. How do I take it forward from here?
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