Ibibo Group / Goibibo — refund not processed for cancelled flight

Address:

Jal Sagarika, Sherley Rajan Road, Mumbai City, Maharashtra, 400050

Hi,

Please note that i’ve been consistently following up with goibibo team for refund of my cancelled jet flight from hong kong go mumbai on 30th march 2019. Yet the refund isn’t processed and the team isn’t giving me concrete reply.

What i got to know from employees of jet airways that all the refunds for the cancelled flights are been processed by them but goibibo is claiming they haven’t received the refund which is a clear lie.

Kindly advise me how to file complaint in consumer court regarding this matter.

Best,
Jasmine keshwani