Ibibo Group / Goibibo — Refund not processed yet

I had booked air india flight from delhi to ranchi on 26-may 2020 through goibibo app.
The flight got cancelled. I submitted all the documents for the refund on the same day from airport itself along with a letter received from air india counter. The air india representative told me that you will get refund within 2-3 days. I am trying to call airindia and goibibo customer care but getting no response. 2-3days back in goibibo app it was showing refung in process but while going through goibibo app today i found it is showing that you have travelled and you cannot cancel your booking and will get no refund. How it is possible?
The flight got cancelled and now they are saying that you have travelled.
Attaching both the screenshot.