Ibibo Group / Goibibo — refund not received since last 20 days whereas bank has confirmed that merchant has received the payment

Refund not received since last 20 days whereas bank has confirmed that merchant has recvd the paymnt. I am using goibibo since last 2 years but never faced this problem. But yes this time i am really frustrated.
My amount was deducted on 23rd november, 2019 for two transactions for a hotel booking on goibibo.com.
The booking is for rupasai bangla eco resort - but i didnt receive my refund since last 20 days.

Transctn id — 1950 rs against gohtldandk9u6z9s
And
851 rs againsr htlfyj4akp
Registered my emailids - [protected]@[protected]@gmail.com
I have following up with every day but still no update.
Kindly refund my amounts asap — 1950rs and 851rs (Both amount were not refunded)