Ibibo Group / Goibibo — Refund not received with false commitment

I had booked Flight ticket last year ( 27/01/2020 ) from your portal for SpiceJet ( PNR Z8VEMF ) however due to Covid issue i could not use the same .
After waiting for almost an year & following up with Spice jet they had transferred the refund back to Goibibo .
Then i started following up with Goibibo team for which they were supposed to refund me my booking amount by mid of Jun 21 as per their mail communication with me .
Now they have generated the refund Invoice ( GOFLDMOB[protected] Dated 27/5/21 ) but unable to transfer the money back to my account stating that they are unable to transfer the refund through the Gateway from where i booked the tickets & to receive my refund i need to update my details on the link given in that particular mail body . To my surprise that link is not taking me anywhere even if i try to login with the same mobile or Email id from which i have been communicated with Goibibo & also the same mail id was registered while booking .
I therefor request you to arrange the call back from Goibibo to verify & transfer the Refund to my account or send me the link ( which should work ) from which i need to update the required details so that you can transfer the amount .
Now they have generated the refund Invoice ( GOFLDMOB[protected] Dated 27/5/21 ) but unable to transfer the money back to my account stating that