[Resolved] Ibibo Group / Goibibo — refund not yet to receive

pradeep serapu

from Guntur, Andhra Pradesh

Address:

Kalol, Kolhapur, Maharashtra, 382721

Hi Team,
I have booked Hyderabad to Ahmedabad filight from your portal and the ticket booking details
PNR: Z6BITL

I had a call with spicejet and they are sad that flight was cancelled and they will refunded the amount from their side or they will arrange the same journey in next flight. But goibibo team cancelled my ticket without my informatiom and refund also not give fully. but till now i have not yet to received full amount from your end and parceled amount received 199 instead of 2566. I am enclosed same record for your reference.So many time I am trying call to your customer care number and i have a chat record there is no response from your customer support.

Request you to please refund my amount ASAP.

+1 photos

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Jun 27, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

May 10, 2019

Updated by pradeep serapu Regrade last attachment and find exact one.

Verified Support

May 13, 2019

Ibibo Group / Goibibo Customer Care's response Dear pradeep serapu,

Greetings from Goibibo.com

This mail is in reference to your booking id:

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly.

Assuring you best of our services.

Regards,
Team-Goibibo

May 18, 2019

Updated by pradeep serapu Dear Goibibo team,

Still waiting your reply.
Kindly update the continuous messages note.