Ibibo Group / Goibibo — Refund of amount against flight booking

We are writing to you in context to the following details:-

Booking ID – AMDQLL8S9
Refund status - GOFLI85DE[protected]
Refund Amount – Rs. 73, 949/-

Above referred booking was done using following credentials: -

Email – [protected]@yahoo.com,
Contact no. - [protected]

With reference to above, the booking was cancelled by airlines due to COVID-19 and airlines refunded the amount of Rs. 73, 949/- to Goibibo which is further credited by Goibibo, as per the email dated 26th October 2020 at 1:19 PM sent to [protected]@yahoo.com via Goibibo's email id - [protected]@goibibo.com (email copy attached for ready reference), to the wallet associated with Mr. Lokesh's email id.

Now we are facing a technical issue which I am listing down for better clarity:-

1. We are not able to login to the ID associated to [protected]@yahoo.com. As we forgot the password.
2. The user ID was created using Indian mobile number but now the user (Mr. Lokesh Mathur) shifted to USA so while booking the ticket he used his US mobile number i.e. [protected].
3. When we are trying to generate the new password using this number we are not getting the SMS as the number is from US and Goibibo system does not take +1 country code.
4. We called on following customer care numbers from our other Indian mobile number ([protected]) –

a.[protected],

b.[protected],

c.[protected],

d.[protected],

e.[protected],

f.[protected].
but all the efforts were unsuccessful and did not responded as desired because flight booking was done using other contact number and system was not able to retrieve the booking.


Now we seek your support to get:-

1. Access to our login ID,
2. Assign new contact number either Indian or US to the ID as per the system’s feasibility.
3. Book new ticket using the refund amount.

If above options are not possible then refund the amount to SBI credit card through which Booking was done. Last three digits of the card is 4570.