[Resolved] Ibibo Group / Goibibo — refund of amount for a cancelled train ticket | |||
I booked a train from DLI to Jind Junction through goibibo app for 26th of PNR:[protected] and TRN:12481. The ticket status remained waiting and thus was not confirmed. I was therefore not able to travel. I request for a refund of the amount i had paid through the app. I also brought the issue in concern of the irctc. Fortunately they cancelled the ticket and also initiated the refund process. Now the refund lies with goibibo only. Was this information helpful? | |||
Jun 10, 2019 Complaint marked as Resolved Refund provided Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 31, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ufaq, Greetings from Goibibo.com At the outset, we sincerely apologize for the unpleasant instance. We are concerned to note your reported incident and request you to view this incident as circumstantial and unintentional. In reference to your concern, we tried to pull up your booking details with the information you shared, however, we could not find the booking id/transaction details you are referring to. Please be advised that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Further, we request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking, to check the details. Awaiting your response. Assuring you best of our services. Regards, Team Goibibo Verified Support Jun 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ufaq, Greetings from Goibibo.com We are resolving this case, as we have not heard from you after the details requested for investigation. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, along with CHAT support option available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team Goibibo | |||
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+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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