[Resolved] Ibibo Group / Goibibo — refund of amounting rs. 7039/- not received | |||
I have purchased a air ticket of go air through goibibo for travelling from delhi to ranchi. The ticket was of 4th of february 2019. But the flight is cancelled by go air. As contacted go air then they confirmed that refund of ticket is refunded to goibibo. But till date after several reminders they are not refunding the amount. Kindly help us in getting out of it. Thanks. Was this information helpful? | |||
May 25, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Apr 04, 2019 Ibibo Group / Goibibo Customer Care's response Dear akhaurynisit, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND60cfb[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 09, 2019 Ibibo Group / Goibibo Customer Care's response Dear akhaurynisit, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND60cfb[protected]. We checked the refund status with the payment gateway and was informed that the said refund has been denied by the bank. Hence, refund failed from our end. Kindly be advised that as we need the below-mentioned documents in order to process the refund amount- 1. Customer cancelled cheque scan copy. 2. Government id proof. Please refer to the ticket#26855470 and share the documents at the earliest. Further, please note that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. You may connect with Goibibo anytime to assist you further. Assuring you best of our services. Regards, Team-Goibibo Verified Support Apr 20, 2019 Ibibo Group / Goibibo Customer Care's response Dear akhaurynisit, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND60cfb[protected]. Please be informed that refund has been processed on the same account/credit card/ mode of payment with which you confirmed the booking. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Assuring you best of our services. Regards, Team-Goibibo | |||
 2 Comments | |||
Comments
till date my money is not refunded. As asked by them we have sent cancelled cheque and aadhar but still no response. Till date my ticket no. ticket#26855470 not resolved.
I have posted the complaint on 4th of April 2019.
Nisit Kumar
I have posted the complaint on 4th of April 2019.
Nisit Kumar
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
following the receipt of the legal passenger complaint regarding the cancellation of the exact flight
by the issuing air carrier or by travel agent, which issued the e-ticket,
the passenger is entitled to demand the compensation via one of Indian authorities:-
1. Depatment General of Civil Aviation,
2. Customers court (forum) in Indian state, where the passenger is residing,
3. District court of India in the state, where the passenger is residing.
It is not mandatory, but it is in the interersts of the passenger,
to hire a lawyer or a legal professional in the civil aviation for the presentation of the case before the court (authoritiy).
The cost of the legal assistance starts from Rs 6000, plus government fees of Rs100 or Rs2000, depending upon a jurisdiction, for such type of cases in india.
sr manger for ICAO / IATA irregulations matters
Aryan engineers Ltd
email < aryan (at) vivaldi.net >