Ibibo Group / Goibibo — Refund of cancelled Air India flight | |||||
Dear Sir, I had booked Mumbai-Singapore and return by AIR INDIA through GOIBIBO booking ID AMD7H93NP on December 13, 2015.The return flight AI 343 from Singapore on February 14, 2016 had to be cancelled at arouind 10.30 pm local time due to technical snag in the aircarft. The flight was canceled after passanger had been given boarding cards and they were ready to Board at the Gate. This can be verified from the records of Changi airport. I had contced your customer service on telephone No[protected] on February 20 and was given ticket number 1505637, you can verify this from your records. Untill today, ie, March 1, 2016 ( after 11 days ) i have not heard anything from Goibibo support. Finally today at 9.30 pm when i called the suport service at the same telephon enumber I was told that the Airlines has told that the flight took off from Singapore in time. On my showing surprising the inaccurate information and request to share the Airline response I ahve been told i will have to wait fro next 3 to 5 working days. I undersatnd that Goibibo takes pride in its Customer service. My expereince seems to be absolutely otherwise. May i request you to look into the matter and revert as when can i expect FULL REFUND of my return flight CANCELLED by the Airline ? Regards Vinay Baijal Was this information helpful? | |||||
Ibibo Group / Goibibo customer support has been notified about the posted complaint. | |||||
6 Comments | |||||
Comments
Dear Vinay,
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that we are working over the noted issue and would like to request you to please allow us some more time till Tuesday eod.
Meanwhile if you have any further query please feel free to write us.
Thanks and Regards
Gocare Team
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that we are working over the noted issue and would like to request you to please allow us some more time till Tuesday eod.
Meanwhile if you have any further query please feel free to write us.
Thanks and Regards
Gocare Team
Dear Vinay,
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that as per your raised concern we tried hard to reach you but there was no response from your end. Kindly share the suitable time and the alternate contact number plus endorsement copy that you received through the airline so that we can check and for our further process.
Awaiting reply.
Thanks and Regards
Gocare Team
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that as per your raised concern we tried hard to reach you but there was no response from your end. Kindly share the suitable time and the alternate contact number plus endorsement copy that you received through the airline so that we can check and for our further process.
Awaiting reply.
Thanks and Regards
Gocare Team
Dear Vinay,
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that as per your raised concern we again tried hard to reach you but there was no response from your end. Kindly share the suitable time and the alternate contact number plus endorsement copy that you received through the airline so that we can check and for our further process.
Awaiting reply.
Thanks and Regards
Gocare Team
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that as per your raised concern we again tried hard to reach you but there was no response from your end. Kindly share the suitable time and the alternate contact number plus endorsement copy that you received through the airline so that we can check and for our further process.
Awaiting reply.
Thanks and Regards
Gocare Team
Dear Vinay,
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that we tried to contact you on your registered number but your phone was switched off and it was not picked once, however we spoken to the airline in this case and as advised by them, please note that you've to visit the regional office of Air India for the closure and get the refund processed directly from the airline sharing the endorsement copy as they've advised us the same.
Awaiting reply.
Thanks and Regards
Gocare Team
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
Please note that we tried to contact you on your registered number but your phone was switched off and it was not picked once, however we spoken to the airline in this case and as advised by them, please note that you've to visit the regional office of Air India for the closure and get the refund processed directly from the airline sharing the endorsement copy as they've advised us the same.
Awaiting reply.
Thanks and Regards
Gocare Team
Amount has been deducted but ticket has not received.
I have booked the ticket. Amount has been deducted from my account but the journey ticket has not been confirmed,35%
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Greetings from Goibibo.com!!!
This is in regards to your Booking Id - AMD7H93NP
We regret the inconvenience caused to you and would like to request you to please allow us some time till Saturday eod so that we can check and will revert accordingly.
Meanwhile if you have any further query please feel free to write us.
Thanks and Regards
Gocare Team