Ibibo Group / Goibibo — Refund of INR 48307 pending since more than a year

Hi,

This is my second complaint after not getting a satisfactory response on the first one (first complaint ref: 2320839).

I booked my ticket from Kolkata to London amounting INR 48307 (PNR: REVWFI) and was supposed to fly on 20th Apr 2019. My flight was auto-cancelled by the airline.

I cannot raise a refund request with the airline directly as Goibibo was involved in the process.

Since Apr 2019, I have not received any comforting reply or proof of evidence from Goibibo on the refund request submitted by them. Tried all the possible means - Twitter, Sent mail to the management (including CEO) but they all seem to be thick-skinned and extremely laid-back. Every time the team on the ground shamelessly provided the same vague response "We are following-up with the airline" without any substantial proof if they are actually taking it seriously.

INR 48307 is not a small amount and it is my hard earned money. I deserve to know when I would be getting my refund as Jet has started processing the requests. I am bound to question the company's integrity and management intention after my horrible experience with Goibibo since more than a year.

I need a comforting and specific response as to when my refund would get processed or credited to my account. If they do not have a specific answer - please prove with the evidence that refund claim has been submitted to the airline, how many times you have followed-up with the Jet Airways team and what is the response from them.

IT IS HIGH TIME THAT GOIBIBO TEAM WAKE UP AND START TAKING CONSUMER GRIEVANCES SERIOUSLY. EVERY TIME SHORTCUTS DO NOT WORK.

REQUEST CONSUMER FORUM TEAM TO PLEASE INTERVENE ON THIS REQUEST.

Thanks,
Anupam Sharma