[Resolved] Ibibo Group / Goibibo — refund of my flight charge | |||
Hi, My name is Amrutha MP, and I have booked a flight ticket last 27th (27/05/19) from Silugiri to Calicut. I got a onestop flight at bangalore. Since my flight from Silugiri to Bangalore was delayed I was unable to catch my connection flight from Bangalore to Calicut. Hence I cancelled my flight with the airlines from Silugiri Airport. The airlines have refunded the amount to Goibibo and from Goibibo i haven't received any refunds. While trying to contact Goibibo over the phone im not able to reach them as the customer care is saying "Dear customer we are facing an unexpected call volume". When trying to chat with your executives using your app also im not getting good response. This is the only medium i can comunicate the problem. I need my refund as soon as possible orelse I am going to file a case against Goibobo in consumer court. Below given is the flight details. PNR No: X41D8B Date of journey: 27 May 2019 Flight no: Spicejet SG 344 From: Bangalore BLR To: Calicut CCJ Please somebody respond for the issue from your side as soon as possible as I am highly irritated with your service. I repeat if I still don't get enough response to this mail Im definitely going to file a case against Goibobo in consumer court. Was this information helpful? | |||
Jul 30, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 28, 2019 Ibibo Group / Goibibo Customer Care's response Dear Amrutha mp, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDANDfc3d[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we have shared the details with the concerned team to get the case facts checked and they will connect with an update shortly. Assuring you best of our services. Regards, Team-Goibibo Verified Support Jun 29, 2019 Ibibo Group / Goibibo Customer Care's response Dear Amrutha mp, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDANDfc3d[protected]. We checked with the airlines and were informed on the passenger is eligible for full refund for sector BLR-CCJ. The applicable refund has been processed from our end. It must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. Assuring you best of our services. Regards, Team-Goibibo | |||
1 Comment | |||
Comments
I have not done any bookings on my number recently. But 500/- have been deducted from my account. I need my money back. [protected] is my mobile number. No one is responding. How care less you are
Reply
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018