[Resolved] Ibibo Group / Goibibo — refund of my flight ticket booking with id: gofldand[protected] | |||
I've booked a ticket on goibibo on 25th of april from new delhi to guwahati. The amout was deducted from my account but the booking was not confirm even after 2 hours of payment. I called the goibibo helpline. The person who received my call said that your payment is succesful but the ticket rates are raised so your booking is not successful. Its better to cancel your booking. I asked him whether you are going to deduct any charges he replied as your booking is not confirmed your money will not be deducted and will be refunded within 4-14 days. It's been more than 25 days now. I still haven't got my money back. I'm a student for me the amount is big. I'd called their excecutive they all transfer the case to their higher authority. This is getting worse. And from the last two days they aren't replying my mail. I want full refund of my money asap. My goibibo case ticket number is 27643171. Kindly look on this matter +4 videos Was this information helpful? | |||
Jun 21, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support May 21, 2019 Ibibo Group / Goibibo Customer Care's response Dear Hengam Riba, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDAND[protected]. We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27643171. For any clarification, please revert on the Ticket #27643171. Assuring you best of our services. Regards, Team-Goibibo | |||
 1 Comment | |||
Comments
I want to reopen my case. As no money has been refunded yet. I'm a student. 6k is a big amount. I want my money back or else I'll fill a case against goibibo in consumer court. Kindly reopen my case and resolve it asap
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