Ibibo Group / Goibibo — Refund of my tickets

pratikmehta

from Mumbai, Maharashtra

Address:

gurgaon

Due to covid airlines cancelled all the flights and my tickets also got cancelled by the airline.

Goibibo instead of refunding full amount deducted whooping 10, 941.00, from my ticket and gave me as go cash points which is of no use to me.

My ticket cost was rs. 53, 369.00 and got refund as gocash is rs. 42, 428.00.

They have deducted 10, 941.00 against the order from the government of india, and are not replying to any of mails nor phone calls.

My details are as under

Booking id - goflif1d7d[protected]

Name jateen shah

Please assist me to recover and file a consumer complaint as well as criminal complaint for cheating the customer.

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Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Sep 28, 2020

Updated by pratikmehta No reply nor any update has been given, spoke to kuwait airways, they are saying ticke t was booked with goibibo you need to talk to them, and goibibo never reples.

their reply:-

This is in reference to the email below.

Kindly be informed that as per the tickets status it have been refunded. Please check the same with travel agent as the booking was made through them

However, Kuwait Airways do not intervene in the refund of tickets purchased through travel agents.

Thank you for your patience and kind understanding.

Sincerely,
Kuwait Airways

Nov 23, 2020

Updated by pratikmehta till date no action nor any updates from their side