Ibibo Group / Goibibo — Refund payment not received

I had booked flight 6E-563 on 19 Mar from Kolkata to Nagpur and my return flight was on 22 Mar from Nagpur to Kolkata.
But all plans are disturbed by COVID situation.
I had cancelled the ticket and GOIBIBO said they had processed the refund.
Till data I have not received the refund.
Snapshot given below:

Refund Timeline(s)
You Cancelled Sabyasachi Chakraborty for Kolkata-Nagpur +2. Refund of ₹ 14, 021 processed
1
Booking cancelled
02 Nov 2020, 15:56
2
Refund processed : ₹ 14, 021
04 Nov 2020, 19:51
3
Refund reflects in account
Expected By 10 Nov - 11 Nov
₹ 14, 021 has been processed in ICICI ***********3018
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