Ibibo Group / Goibibo — Refund process is not followed up with air india till 180 days

Goibibo doesn't process for refund till customer starts follow up. I have two tickets for which flight was cancelled by Air India. Goibibo intially showed a message displaying refund will be processed within 7 to 21 days but now its showing 180 days as air india does not respond to goibibo. Air india says refund process from their end is 7 to 21 days.

There is no follow up from GOIBIBO with AIR India.

This is with reference to your GOFLDMT[protected] and GOFLDMTAND[protected]

Ticket Number[protected]
RA Number - [protected]
RA Raising Date - 23-Feb-21

Ticket Number[protected]
RA Number - [protected]
RA Raising Date - 15-Mar-21

Status of RA is pending at Goibibo from that date to till date.

I followed up with Goibibo and they said they will not take status feedback from air india till 180 days and if amount doesn't get processed then after customer raising request they would enquire with air india.

7 days back i called Air india and inquired for refund process for which they said refund request was not raised till date by goibibo (status on 30th May 2021)

Now 5 months completed but there is no positive response from Goibibo