Ibibo Group / Goibibo — refund ramount not processed from goibibo even though airlines provided the refund | |
Hi team, It has been 3 months and i was supposed to get refund of rs 10945 from goibibo due to my international flight cancellation due to covid lockdown. Even though airline has processed the amount from their end, amount has not been credited to my account till date. Every time i ask gobibo they say refund request has been initiated from goibibo but it never gets credited. And in app its hows goibibo has refunded my money. But my refund is still pending. Refund request date-24th mar 2020 Pnr-phi56m Could you please look into the issue and raise a complaint against goibibo so that i get my refund amount Thanks Was this information helpful? | |
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Ibibo Group / Goibibo customer support has been notified about the posted complaint. Jun 22, 2020 Updated by preetyjana Hi Team, I would like to inform the GOIBIBO team that every time when i check in the self support the refund processed date keeps on changing, but not even once BRN gets updated. So, from Mar 2020 i have been waiting for my refund and no one in call center is there to support the issue. The self support GIA doesnt support/ clarify my queries as why my refund is not getting credited. Even though the timeline is 14 working days to get the refund, i have been patiently waiting for last 3 months and now it seems unfair as I am asking for my money which has been credited to GOIBIBO by Indigo airlines. I am not sure what could be the possible reason as why even after processing its not get credited. Sometimes i feel is the refund even being initiated from GOIBIBO end or they are just making excuses and not interested in refunding back to customer. Attached are the screenshots for your reference. Hoping someone from goibibo support will look into the issue and genuinely try to fix it .    | |
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