[Resolved]  Ibibo Group / Goibibo — refund request

Goibibo have processed the refund for my✈️ flight booking with pnr ok3t8t from ahmedabad to goa departing on tue, 14 jan 22:50. I. E rs. 2568/-

I also understand that they will deduct their handling/ service charges and i am absolutely fine with it.

I had canceled my flight directly with the airline and they have initiated the full refund for the same.

I received this below confirmation msg as well on 9 jan 2020 around 12:30 pm 👇

Indigo: dear 6e customer, we have processed your request under pnr ok3t8t. Kindly contact your booking agent to claim the refund amount.

Since the airline has not charged any penalty for cancellation. I believe that i should receive the full refund for the same.

I need help further for refund of the remaining amount. I. E rs. 6000/-

I am not able to get through any of their customer support number available. Also no mail id is available where i can write to them.

Pls help.