[Resolved] Ibibo Group / Goibibo — refund required in unavoidable circumstances

Prabhat Jauha

from Delhi, Delhi

Address:

house no 320 sec 40, Gurgaon, Haryana, 122001

We have booked two-way tickets from delhi to lucknow for 4 adults and 1 infant with the below-mentioned details:

From - new delhi (Indira gandhi irport), t1-t1
To - lucknow (Amausi), t2
Departure date & time - thu, 26 dec 06:30
Pnr - ug6lpf, indigo 6e-634

From - lucknow (Amausi), t2
To - new delhi (Indira gandhi airport), t3
Departure date & time - sun, 29 dec 19:25
Pnr - dlse2k, indigo 6e-5004

Unfortunately with the current circumstances going on in up, it is impossible for us to travel to lucknow with an infant. We can't risk our lives as we are all females traveling along with an infant.
I hope you guys understand our situation. We would request you to refund the amount paid and can allocate the seats to someone else as we are informing you the same in advance.
Hoping for your kind consideration.
Regards, —

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Mar 16, 2020

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

Feb 10, 2020

Ibibo Group / Goibibo Customer Care's response Dear Prabhat Jauha,

Apologies for the trouble caused to you

We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking.

Regards,
Team- Goibibo Care