[Resolved] Ibibo Group / Goibibo — refund/status of train ticket

BILALbhat

from Mumbai, Maharashtra

Address:

193221

Sir,
I have booked a train ticket from my GOIBIBO App vide PNR no.[protected] and your txn. no.[protected] on 24.03.19 from KJM to CSMT station having travel date of 02.04.19. But on the journey date I was waiting at my boarding station KJM to board the train which got suddenly diverted to some other route and as such I could not board the train. After which I filed a TFR from the GOIBIBO app on the very same night. Now I want to know the status of my refund as I don't know anything regarding the same. Kindly look into the matter at an earliest and let me know the status.

Thanking You.

BILAL YOUSUF
[protected]//[protected]
bilal.[protected]@gmail.com

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Jun 22, 2019

Complaint marked as Resolved

Ibibo Group / Goibibo customer support has been notified about the posted complaint.

Verified Support

May 22, 2019

Ibibo Group / Goibibo Customer Care's response Dear BILALbhat,

Greetings from Goibibo.com

This mail is in reference to your booking id: TRNAFANHC01LPY.

We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused.

In reference to your concern, please be advised that our concerned team is getting the case facts checked and will connect with an update shortly via Ticket #27907221.

For any clarification, please revert on the Ticket #27907221.

Assuring you best of our services.

Regards,
Team-Goibibo

May 29, 2019

Updated by BILALbhat Sir,
I am still waiting for your reference. No solution has been provided so far from your end. Kindly look into the same and intimate me accordingly.
Moreover I am attaching screen shorts of the TDR filed by me on your mobile app on the very same night of my booking date for your perusal and n/a.

Waiting for your early response...
Thanking You