Ibibo Group / Goibibo — Regarding convenience charges for the flight that indigo cancelled

Why ibibo is cgarging convenience fees when indigo has cancelled the flight and has fully refunded the amount?As customers, we didnt opt for refund via the Goibibo but airlines only refunded via the booking agent So, when the consumer didnt ask for the services how can you charge convenience fees?I dont mind getting refund directly in my account via the airlines itself.This is fleecing the customer of their hard earned money.