[Resolved] Ibibo Group / Goibibo — regarding refund amount not credited | |||
I had book ticket udaipur to BHUBANESWAR (connecting flight via hyderabad ) PNR no SJ85WT for 6th May 2019 and i cancelled my ticket 24 hours before departure cause fani cyclone hit BHUBANESWAR through airline indigo and also informed to goibibo customer care.till date I am not getting refund amount came in my account as per cancellation policy. It already take two months, please look into this matter. Resolve this issue on priority basis. Goibibo making fool to costomer... Was this information helpful? | |||
Jul 30, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ronak Sukhdiya, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 28, 2019 Ibibo Group / Goibibo Customer Care's response Dear Ronak Sukhdiya, Greetings from Goibibo.com This mail is in reference to your booking id: GOFLDANDb[protected]. Since this is the first complaint reported to Goibibo for the said issue, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28239276. Assuring you best of our services. Regards, Team-Goibibo | |||
Add a Comment | |||
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment