[Resolved]  Ibibo Group / Goibibo — room booked and room provided doesn't match ; goibibo does not take responsibilities of their business.

Never book anything from goibibo.
I had booked 2 rooms for 2 nights at hotel gourish, mahabaleshwar, maharashtra. The room booked was duplex type with balcony.
Room showed the pictures of bathtub and it was promised that electronic safe case is provided in the room see attached pictures). But in the room, none of these was provided. Goibibo had not provided complete information and misled on many fronts. We make these kinds of decision to book hotel based on the photographs only, which were misleading. Also, electronic safe was also not available which made us carry our valuables everywhere we roam. Goibibo group made us pay hefty amount by misleading.
I have registered complaint with goibibo for over a month, and now i am given a reply with pictures of duplex room without balcony when the room booked by me was duplex room with balcony.
Also, when we reached hotel, staff did not let us use the ac, though the ac was available in room, saying that it is not included in the room charges and were asking additional money. At the time of booking it was not mentioned at all that the room was non-ac. On this goibibo said that it is not mentioned in the amenities but when we asked why we were not informed that it is a non-ac room? Goibibo did not have answer for that.
We were traveling with a baby and this caused many problems in the summer heat.
Goibibo is saying that the refund of 2000 thousand is enough as we paid that amount to hotel for using ac for 1 night. We never accepted this.
Goibibo does not accept their mistakes. Additionally, they harass the customer by getting them frustrated. I am done with them. Never book anything from goibibo.