[Resolved] Ibibo Group / Goibibo — rooms not available at the time of check in | |
I have booked 2 - delux ac 4bed rooms in mannat palace hotel in ajmer shareef through goibibo for two days but at the time of check in, hotel manager said, i have only one room available. They sold my room to other one. I called all hotel management and goibibo cutomer care but they didn't provide 2-room at same hotel or any other hotel. Very bad experience my family faced by goibibo. Was this information helpful? | |
Nov 27, 2017 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Oct 20, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com At the outset, would like to convey our sincere apologies with your recent stay booked with us. We can assure you that this is certainly not the way Goibibo and our partner hotel operates, specially since we always believe in putting the “customer first". We tried to pull up your booking details, however we could not find the booking id/transaction details you are referring to. We request you to share the BOOKING ID/Payment ID along with e-mail address and contact number used at the time of booking so that we can validate the details. We are awaiting response from your end. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight [protected] Verified Support Oct 21, 2017 Ibibo Group / Goibibo Customer Care's response Dear Customer, Greetings from Goibibo.com This mail is in reference to your booking id: HTL2P3TFWV. Please check your mailbox and refer to Ticket #16410138. Agent already shared the refund information 02 days ago with refund amount of INR 9725/- which has been processed. Refund must reflect in the respective account within 5-14 working days (excluding Saturdays, Sundays and National Holidays), from the date of refund success. ============================================== PradeepRMHPS_RM3848 replied 2 days ago (Fri, 20 Oct at 1:01 AM) Replied to : khanakbar.[protected]@gmail.com Dear Mr.Khan, Greetings from Goibibo!!! This is in regards to the cancellation request received for your booking id- HTL2P3TFWV. Your booking has been cancelled as per the Hotel cancellation Policy and your refund amount of INR 9725/- has been processed. The refund will reflect into the same source through which the payment was made in another 5- 14 working days depending on your bank’s processing cycle. We look forward to serve you again soon. Check-out our revamped and power packed self-help features that allow you to conveniently manage your bookings at your fingertips, visit your Booking Card and Quick Help section under “My Trips” now, it is easier simpler and faster. Regards, (Pradeep kumar) goCare Team We hope the above clarifies and we're a mail away for any clarifications required. Thanks and Regards, Kawalpreet Kaur Chadha Customer Delight [protected] | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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