[Resolved] Ibibo Group / Goibibo — status waiting not refunded | |
I priya had booked train tickets using goibibo app whose status was waiting and it didn't confirm after even when the chart was prepared. So ideally it automatically got cancelled and refund is initiated through irctc but via goibibo and i didn't receive any refund from goibibo's end and it is almost about a month. I request you to initiate my refund process as soon as possible Booking id - trnafcbnr2uzvu Booking id - trnafbch2vc6oz Was this information helpful? | |
Jul 30, 2019 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Jun 26, 2019 Ibibo Group / Goibibo Customer Care's response Dear peeru1988, Greetings from Goibibo.com We are sorry to read about the issue. Please accept our sincere apologies for the inconvenience caused. In reference to your concern, please be advised that we are getting the case facts checked and will connect with an update shortly. We thank you for writing to us. Regards, Team - Goibibo Verified Support Jun 28, 2019 Ibibo Group / Goibibo Customer Care's response Dear peeru1988, Greetings from Goibibo.com This mail is in reference to your booking id: TRNAFCBNR2UZVU and TRNAFBCH2VC6OZ. Since this is the first complaint reported to Goibibo for the said issue, please be informed that Goibibo has dedicated customer support line 24*7 on the contact numbers shared below, OR write to us at Goibibo 24/7 (please log on to www.goibibo.com/support), OR CHAT support option is available under the "HELP" section on Goibibo mobile APP: Within India:[protected] /[protected], Calling From Abroad: +91-[protected]. As an extra initiative, we are sharing the case details with the concerned team to get the case facts checked and they will connect with an update shortly. For any clarification, please revert on the Ticket #28238869. Assuring you best of our services. Regards, Team-Goibibo | |
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+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
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