[Resolved] Ibibo Group / Goibibo — ticket booked with add-ons but airline denies | |
Hello, I have booked a ticket from blr-ixz on 19th of april 2020. I had paid for 0 go-flexi and free seat bookings. On contacting the goair for a reschedule within 24 hrs of booking as per the policies they have updated me that no add-ons are available at their end. I had rescheduled the flight with an additional amount but my add-on seat booking and go flexi are not available. Goibibo customer care is not responding. I have called almost 50time from feb 3 to feb 4 in 24 hrs. No one responds. No email id available for complaints or queries. Their chat us stupid. It is an automata that repeats what ever said. Please help. I have paid additional 4k + as add-ons Was this information helpful? | |
Mar 8, 2020 Complaint marked as Resolved Ibibo Group / Goibibo customer support has been notified about the posted complaint. Verified Support Feb 05, 2020 Ibibo Group / Goibibo Customer Care's response Dear Amigesil, Apologies for the trouble caused to you We're so sorry to hear that your experience with us was not as expected. We never want you to feel like you're stuck with a bad experience. Please share the booking ID so that we can assist you further. You may also share the E-mail address or the phone number which you used at the time of booking. Regards, Team- Goibibo Care | |
 Add a Comment | |
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
35%
Complaints
5116
Pending
0
Resolved
1767
+91 12 4674 9000 [CEO]
+91 92 1302 5552 [Goibibo]
5th Floor, Good Earth City Centre, Sector-50, Gurgaon, Haryana, India - 122018
Post your Comment