Ibibo Group / Goibibo — Ticket cash not refunded

Dear sir,

I wish to state I have booked 8 domestic flight tickets from Varanasi to Chennai on 25.3.2020 with indigo airlines in goibibo app at chennai for the return of my parents and relatives for a total cost of Rs.47456/-.The PNR no.and flight nos are detailed below:

PNR No.SCW1XR and KLV68A(connect flights).

Flight no.6E 7971
Flight no.6E 182
Booking date 23-mar-2020
Travelling date 25-mar- 2020

Ticket booking Account [protected]
Ayappakam branch
Ambattur

But due to covid-19 on flights are cancelled so service denited goibibo said credit shell to use the tickets we need full money back
We ask under the order

In the DGCAS' memo dt.16.4.2020 it has been ordered that the airlines to give full refunds to those who booked flight tickets both for domestic and international flights cancelled in the lockdown period between March 25th and May3rd. The airlines shall tefund the full amount without any cancellation charges within a period of three weeks on the date of their request

Note; goibibo said credit shell but we need only full refund another one year we cannot travel in Airways so kindly asking to refund the amount kindly take the action against of goibibo do the needful

Thanks & regards
Venkatesh